When considering the differences between structured cabling companies, it’s important to know that many only install cabling and network infrastructure. However, sometimes customers end up having ancillary needs that do not involve installing, terminating, or testing cabling. And it is with this in mind that Connectivity has provided techs with “Smart Hands” for over a decade.
Smart Hands vs. Remote Hands
Firstly, let’s discuss the differences between Smart Hands and Remote Hands. This is usually an issue that pertains to data center operations; however, it is also an issue for many companies that do not directly employ on-site IT technicians or utilize third-party remote management, aka “Remote Hands.”
Ultimately, having technicians that have Smart Hands can be cost effective for customers who have internal remote IT teams and/or third-party remote IT teams. Technicians with Smart Hands can assist with a variety of tasks including:
· Hardware
· Firmware
· Software updates
· New network equipment installation (modems, firewalls, routers, switches, servers, PCs, phones)
· Network and equipment troubleshooting assistance
Smart Hands, in turn, encompasses more than just installing new equipment and ensuring sound connections. Rather, Smart Hands technicians also assist with network configuration including:
· Assistance consoling into a switch to upload new scripting
· Firewall/sonic-wall configurations
· PBX and VoIP phone programming
· VMS and access control configuration
· Camera programming and configuration
· UPS set up and testing
Smart Hands technicians must have an intimate understanding of OSI network Layer 2 and Layer 3 applications as well as knowledge of varied hardware, software, and firmware functions alongside basic troubleshooting skills related to multiple systems platforms and manufacturers equipment.
How Does This Bring Value to Customers?
The answer here is simple: Smart Hands techs can assist with IT issues at a fraction of the cost of bringing in internal IT employees who do not work on site. This approach allows for immediate, local deployment of technicians to a site for troubleshooting and to address network issues and upgrades instead of scheduling remote IT employees to travel or come to the site at some later date. Additionally, Smart Hands technicians have a superior understanding of OSI Layer 1 network applications. This, in turn, allows them to better assist remote IT teams by verifying basic cabling infrastructure functionality and connectivity prior to diving into more complicated, time consuming, and costly troubleshooting at OSI Layer 2 and Layer 3 network applications.
Connectivity Can Help
Of course, our team would love to speak with you about how Smart Hands can improve your business and its functionality. We also invite you to check out this link to access a quick explanation and overview of Smart Hands and how they can save you time and money related to your company’s IT solutions. Reach out to Connectivity today!